Shipping policy

Shipping Range

Countries: We currently ship within Australia. We can not ship to P.O boxes, military bases or diplomatic locations.
Future Expansion: Expansion to other shipping areas is being considered.

Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
Last Order Time: 17:00 AEST
Weekend Orders: Orders placed on weekends are processed the next business day.

Estimated Delivery Time: 6-9 business days after being processed.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Total Delivery Time: It will take a total of 7-12 business days to receive your order including processing time.

Reliable Courier Services: We typically ship via DHL and FedEx. Other couriers may be used.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@tropiedge.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective “please contact us for further information on where to send your return "
Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

No Restocking Fee: Tropiedge does not charge a restocking fee for any returns.

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

For further assistance, please don't hesitate to contact our customer support team. Customer service hours are between 9-5pm AEST Monday to Friday.

Email: support@tropiedge.com

Phone: (617) 362 9988

Address: 5 Casey Street, Mareeba, QLD, 4880, Australia.